PAYMENT METHODS:

In order to ensure our customers the best possible prices, we are strictly prepaid only.  Horse Supplies Direct does not offer credit terms or run accounts.  Goods are only dispatched upon receipt of full payment. 

We accept MasterCard, Visa, Bankcard, personal cheques (subject to clearance) & money orders.   Personal cheques take 3 working days to clear, therefore payment by cheque will delay dispatch of your order by up to 3 working days.

While we aim to meet all customer orders, we reserve the right to refuse to process some credit card orders if we feel there is a high risk of credit card fraud. In these instances you will be invited to complete your purchase using a bank cheque, direct deposit or money order.

SHIPPING:

Most orders are dispatched within 24 hours.

Should any of our products be backordered, we will contact you to advise an approximate time frame for delivery. If your order is for more than one item we will generally send the items that are in stock and backorder the other(s), with freight for the backordered delivery at our cost.

Orders are shipped via Australia Post or overnight courier.

RETURNS POLICY:

If for any reason you are not satisfied with your purchase from Horse Supplies Direct,
returns will be accepted for a full refund, provided that goods are:
a) unused, undamaged & able to be resold, in their original, unopened manufacturer’s packaging.
b) received at our office within 7 days of invoice date.

Should you wish to return an item, you will need to contact our office for return authority.  We do not accept goods returned as COD freight.

Freight & handling costs remain the responsibility of the customer & are not refundable, except in the case of faulty goods or incorrect dispatch.

Returns Policy on Horse Rugs: Please be sure of your horses size before ordering. Freight charges for returning incorrectly sized rugs are the responsibility of the customer.  Rugs returned must be in a saleable condition.  We do not accept returns on rugs that are dirty, wet, or covered in hair or horse manure.   We suggest that you "try on" a new rug on your horse over the top of a clean, lightweight rug.    Should you send us back dirty rugs, they will be sent back to you, with the return additional freight costs charged to your credit card.

Vaccines are not refundable.  Vaccines are perishable & require constant refrigeration.  We do not accept returns on vaccines because we cannot be sure they have been kept constantly refrigerated once they have left our office.

PRICING POLICY:

Horse Supplies Direct reserves the right to correct pricing errors, and prices are subject to change without notice.   Should a pricing error or unforeseen price increase occur, you will be advised prior to any processing of payment or dispatch of goods.

Horse Supplies Direct endeavours to keep its prices highly competitive and very close to wholesale.  For viability reasons, we do not offer a price matching policy for any products found cheaper elsewhere. 

MINIMUM ORDER VALUE:

Due to the high cost of labour and packaging materials, we do not process orders under $40.00 as they are not viable.

SECURITY:

This website uses industry-standard 128 bit SSL encryption, so you can shop with complete peace of mind.

BACKORDERS & DISPATCH DELAYS:

We endeavour to stay in stock of items listed on this site, however in the unusual case where we cannot supply the requested item, we will contact you to advise delayed delivery timing, alternative products, or the option to cancel.

WHOLESALE ENQUIRIES:

Horse Supplies Direct is a 100% retail business.  We regret that we are unable to supply wholesale to saddleries.

SHOW / EVENT SPONSORSHIP:

Horse Supplies Direct has a policy of only considering sponsorship requests from existing, long term clients.

HORSE SUPPLIES DIRECT & YOUR PRIVACY:

We are committed to protecting your privacy & will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

Horse Supplies Direct will under no circumstances divulge or sell your personal details to any third party.  Your personal information is held securely in accordance with our internal security policy and the law.

If you should have any queries about Horse Supplies Direct and your privacy, please contact us.

© COPYRIGHT:

This website is protected by Copyright in its entirety.  Reproduction of any information or images therein is prohibited without the written consent of Horse Supplies Direct Pty Ltd.  Legal action has on several occasions been taken against persons illegally replicating material from this site for commercial gain.  If you remove material from this site for commercial purposes, you can expect to be contacted by our company solicitor.  Current penalties for breach of Australian copyright laws include fines of up to $60,500 and/or up to five years jail for individuals, and $302,500 for corporations.

Our images are watermarked, and wording of product information on this site does not exactly match manufacturer's wording.  These measures have been undertaken in order for us to easily identify & prosecute breaches of Australian copyright law.

DISCLAIMER:

All product technical information within this website is based on manufacturer's claims.  Whilst all care is taken, HSD assumes no liability for any incorrect or misleading information provided by manufacturers, or for any errors made whilst transcribing manufacturer's product information to this website.  Products purchased from HSD should only be used in accordance with instructions on the label.  Horse Supplies Direct Pty Ltd will not be responsible for damages of any nature resulting from use of or reliance upon this information.

Any horse can react adversely to a pharmaceutical product.  HSD recommends that you consult your veterinarian prior to using any equine veterinary pharmaceutical product.  Information contained within this website is in no way intended to replace professional advise from your veterinary surgeon. 

HSD disclaims responsibility for losses occurring due to delays in product shipment, and the use or misuse of products purchased from this company.

RESERVATION OF TITLE:

All goods remain the property of Horse Supplies Direct Pty Ltd until paid for in full.